Our Customer Promises

We pledge to offer honesty, integrity and consistency to build long-standing customer relationships.

Over a century of operation in New Zealand has equipped us with the knowledge and awareness of customer needs in an ever-changing market.

Because we’re dedicated to being the most reliable cement supplier in New Zealand, our customer promises set the high standards we always aim to follow – with every customer.

Your health and safety is our priority

Every day, the safety of our staff, customers and the environment is our highest priority.

Our delivery is on time, every time

Place bulk orders with us by 3pm and we'll deliver the next day. Place bag orders with us by 3pm and we'll deliver within 48 hours. On time and accurately invoiced.

We ensure consistent quality

We produce and supply consistent quality cement that you can rely on. We call it NZ Grade - you know where it's made, what it's made of, who made it and that it's made for the NZ market. It's genuine so you can trust it.

Easy order management: Order2Delivery

Our Order2Delivery app tracks your bulk order from the moment you place it with us to the moment it gets to you.

Relationships are always fostered

We value our customer partnerships and will always be there to support you with our knowledge and experience. We are committed to NZ cement manufacturing and will continue to invest in our plant and equipment.

Buck stop guarantee

If we say we'll deliver bulk cement, you'll get it by the time agreed. In the unlikely event we miss our mark and you run out, this order will be free, providing the terms are met.

Buck-Stop Guarantee Policy

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“Golden Bay are and have always been very customer focused, they have a great team around their products.”

Steve Bowers

Managing Director, Bowers Brothers

“Golden Bays total commitment to product quality and customer support as well as being 100% New Zealand made dovetails with our own philosophies.
We look forward to another 30 years of continued association.”

Don Mahoney

Managing Director, Supacrete Concrete

“At Counties Ready Mix we believe that it is important for us and our customers to be using a New Zealand made product. Golden Bay provides this and is backed up with a great team of good people giving technical support and assistance.
We look forward to continuing our long association with Golden Bay.”

Graham Payne

Managing Director, Counties ReadyMix

“Golden Bay have always supported our business’s with reliable supply and technical expertise when required.”

Paul Cane

Managing Director, Stresscrete Precast

“Golden Bay are a supplier that are true to their word and deliver a reliable product backed up by good service and technical knowledge.”

Anthony Bitossi

General Manager, Stevenson Concrete

“Working with GBC is a real pleasure. They have a great team of guys to support us, a very good product, and if a problem does arise always available to assist.”

Brian Grant

Director, Christchurch Readymix